Your Rights

You have the right to

1. Participate in all decisions involving your care or treatment. Your assessment, treatment plan, goals, changes in your care, and discharge plan.

2. Know whether we take part in teaching programs. We will tell you if a student, intern, or trainee is involved in your care, and will get your written permission before including you in any clinical trial. Saying no will not affect your care.

3. Refuse any drug, test, procedure, service, or treatment, and be told the risks and benefits. We will explain the risks and benefits of refusing and what other options you have. Refusing one thing is not refusing everything, and is not a reason to end your care.

4. Receive care free from discrimination and with respect for who you are. You will not be discriminated against based on physical or mental disability, race, ethnicity, socio-economic status, religion, gender expression, gender identity, sex, sexuality, culture, or the languages you speak. We will honor your dignity, cultural values, and religious beliefs, and protect your privacy as much as possible.

5. Know who is treating you. At least the first name and credentials of each person providing your services. Full name and qualifications on request.

6. Ask what your care will cost. On request: an estimate of the average charge before non-emergency care begins, our general billing procedures, and an itemized bill by date with a phone number for questions, within ten (10) business days of your request, thirty (30) days after discharge, or thirty (30) days after service, whichever is latest.

7. Give informed consent before treatment. You will sign a written service agreement at admission that includes consent to treatment. Any change requires both of us to agree in writing. If you refuse treatment or part of it, we will ask you to sign a form confirming your decision. During a declared emergency or disaster we may take consent verbally and will send you a copy within two (2) business days.

8. Raise a concern, dispute, or grievance. With us, or directly with the Colorado Behavioral Health Administration. We will explain how and give you the contact information. Filing a complaint will never be held against you.

9. Be free from abuse and neglect. Including physical, sexual, and psychological abuse, exploitation, and caretaker neglect. Every staff member is required to report suspected abuse or neglect, and we investigate every allegation and take corrective action.

10. Be free from the improper use of restraint or seclusion. Restraint and seclusion are never used at Wholeness for any reason, including discipline, convenience, coercion, or retaliation.

11. Expect that we can meet your needs. If your needs go beyond what we are able to provide, we will tell you and help arrange a referral.

12. Receive care that fits your needs.

13. Have your records kept confidential. We follow all state and federal privacy laws, including 42 C.F.R. Part 2, Section 27-65-123, C.R.S., and HIPAA. Any release you sign must say who may receive your information, why, what will be shared, that you may cancel it at any time, and an end date no later than two (2) years.

14. Receive care in a safe setting.

15. Know that we gain nothing from referring you to another provider. We do not accept payment or anything of value for referring you, and we will tell you if that ever changes. You may always choose a different provider.

16. Make advance directives and have us follow them. If we know you have medical or psychiatric advance directives, we will make a good faith effort to get a copy for your record and will follow them as Colorado law allows. You do not need one to receive care.