Terms of Use

The Website provides general information about Wholeness, our healthcare services, providers, programs, educational resources, and other topics related to mental health and wellness. It may also provide ways to contact Wholeness, request information, or request or schedule appointments.

The Website is intended for informational and administrative purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Information provided through the Website is for general informational and educational purposes only. It should not be considered medical, psychiatric, psychological, or other professional healthcare advice.

Information about symptoms, diagnoses, medications, treatments, therapies, procedures, or other healthcare topics may not apply to your individual circumstances. You should consult an appropriately qualified healthcare professional regarding questions about your health or treatment.

Do not disregard professional medical advice or delay seeking care because of information you have read on this Website.

Your access to or use of the Website does not create a provider-patient relationship between you and Wholeness or between you and any Wholeness physician, clinician, therapist, or other healthcare professional.

Submitting an appointment request, contact form, inquiry, or other communication through the Website also does not, by itself, establish a provider-patient relationship or guarantee that Wholeness or a particular provider will accept you as a patient.

A provider-patient relationship is established only through the appropriate clinical intake and acceptance process.

The Website is not intended for medical emergencies, psychiatric emergencies, or crisis communications and is not monitored for emergency purposes.

If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a mental health, suicide, or substance use crisis, you may also call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Do not use Website forms, appointment requests, email, or other Website communications to seek emergency or time-sensitive medical assistance.

Wholeness may provide information on the Website about healthcare services, treatments, therapies, technologies, programs, or approaches to care.

This information is provided for general informational purposes and does not mean that a particular service or treatment is appropriate, medically necessary, available, or recommended for you.

Treatment recommendations are individualized and depend on factors that may include a patient’s medical and psychiatric history, symptoms, diagnosis, medications, contraindications, clinical assessment, and professional judgment.

Wholeness may modify, discontinue, add, or limit services at any time.

Healthcare outcomes vary from person to person. Information on the Website regarding potential benefits, outcomes, response rates, patient experiences, or treatment approaches does not constitute a promise, warranty, or guarantee regarding the outcome of any treatment or service.

Individual results may vary.

The Website may include information about Wholeness providers, including professional backgrounds, credentials, specialties, areas of interest, or services provided.

Wholeness makes reasonable efforts to keep this information current, but provider availability, schedules, credentials, areas of practice, and participation with insurance plans may change.

The inclusion of a provider on the Website does not guarantee that the provider is currently accepting new patients or is available to provide a particular service.

The Website may allow you to request or schedule an appointment or consultation.

Submitting an appointment request does not guarantee an appointment or establish a provider-patient relationship. An appointment is not confirmed until you receive confirmation from Wholeness through the applicable scheduling process.

Wholeness may need additional information before determining whether a particular service or provider is appropriate or available.

Please contact Wholeness if you need to cancel, reschedule, or confirm an appointment in accordance with applicable scheduling and cancellation policies.

The Website may provide forms or other methods for contacting Wholeness.

Please use reasonable care when deciding what information to submit through general Website forms or ordinary electronic communications. Website forms should not be used for emergencies or urgent clinical concerns.

The collection, use, and handling of information through the Website are described in our Website Privacy Policy.

If you become a Wholeness patient, our Notice of Privacy Practices describes how Wholeness may use and disclose protected health information in its capacity as a healthcare provider and describes your rights regarding that information.

Nothing in these Terms is intended to modify rights or obligations that apply under the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable privacy laws.

Information on the Website regarding insurance plans, networks, reimbursement, or coverage is provided for general informational purposes and may change.

Participation by Wholeness or an individual provider in an insurance network does not guarantee that a particular service will be covered or paid by your health plan.

Insurance benefits, medical necessity requirements, prior authorization requirements, deductibles, copayments, coinsurance, exclusions, and other coverage terms are determined by your health plan and may vary by service and individual policy.

You are responsible for understanding your insurance benefits and financial obligations. Wholeness may assist with verification of benefits or coverage information, but verification of benefits is not a guarantee of coverage or payment by an insurer.

Any pricing, fees, or cost information displayed on the Website is provided for informational purposes and is subject to change.

Your actual financial responsibility may depend on the services received, insurance coverage, applicable deductibles, copayments or coinsurance, and other circumstances.

Nothing on the Website modifies any separate financial agreement, payment policy, Good Faith Estimate, or other financial document provided to you by Wholeness.

The Website may include testimonials, reviews, stories, or descriptions of individual experiences with Wholeness or particular services.

These experiences are individual to the person described and should not be interpreted as a guarantee or representation that another person will have the same or similar experience or outcome.

Wholeness makes reasonable efforts to provide useful and accurate information but does not guarantee that all Website content is complete, current, accurate, or free from errors.

Healthcare information evolves, and Website content may not always reflect the most recent clinical research, regulatory developments, treatment recommendations, insurance information, or changes to Wholeness services.

Wholeness may update, modify, remove, or correct Website content at any time without notice.

Unless otherwise indicated, the Website and its content, including text, graphics, photographs, images, videos, logos, designs, trademarks, service marks, educational materials, and other content, are owned by or licensed to Wholeness and are protected by applicable intellectual property laws.

You may access and use the Website for your personal, noncommercial use.

You may not reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from, commercially exploit, or otherwise use Website content without prior written permission from Wholeness or the applicable rights holder, except as permitted by law.

Nothing in these Terms grants you any ownership interest in the Website or its content.

You agree not to use the Website in a manner that:

The Website may contain links to websites, applications, services, or resources operated by third parties.

These links are provided for convenience or informational purposes. Wholeness does not control and is not responsible for the content, privacy practices, security, availability, accuracy, or practices of third-party websites or services.

A link to a third-party resource does not necessarily constitute an endorsement by Wholeness.

Your use of third-party websites and services is subject to the terms and policies of those third parties.

Wholeness does not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may suspend, modify, restrict, or discontinue all or part of the Website at any time, including for maintenance, security, operational, or other reasons.

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Wholeness disclaims warranties regarding the Website, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement, to the extent such warranties may lawfully be disclaimed.

Nothing in this section limits any rights that cannot legally be waived or limited.

To the fullest extent permitted by applicable law, Wholeness and its owners, officers, employees, clinicians, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, inability to use, or reliance on the Website or its content.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law, or to limit any rights or remedies you may have with respect to healthcare services actually provided to you by Wholeness.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Wholeness and its owners, officers, employees, contractors, and agents from claims, liabilities, damages, losses, or expenses arising from your unlawful use of the Website, your material violation of these Terms, or your infringement of the rights of another person.

Wholeness may update these Terms periodically to reflect changes to the Website, our practices, or applicable requirements.

When we make changes, we will update the “Last Updated” date displayed at the top of these Terms. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

These Terms and any dispute arising specifically from your access to or use of the Website are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles.

To the extent permitted by applicable law, any legal action arising specifically from your access to or use of the Website will be brought in a state or federal court of competent jurisdiction in Colorado.

This section applies only to disputes concerning the Website or these Terms. It does not establish or modify the terms governing healthcare services provided by Wholeness, and it does not require arbitration of any claim concerning professional negligence, medical malpractice, clinical care, or other healthcare services.

Nothing in these Terms limits any rights or remedies that cannot lawfully be waived or limited.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

These Terms constitute the agreement between you and Wholeness regarding your use of the Website and supersede prior statements or understandings regarding Website use.

These Terms do not replace or modify any separate consent, financial agreement, treatment agreement, Notice of Privacy Practices, Website Privacy Policy, or other agreement or policy applicable to healthcare services you receive from Wholeness.

If you have questions about these Terms of Use, please contact:

Wholeness Health, LLC

Fort Collins, Colorado

info@wholeness.com